The 3D viewer is not loading

WebGL, memory, and browser tips.

Written by Volugraph TeamUpdated April 25, 2026

The viewer needs WebGL2 and enough GPU memory. Some devices reduce quality or show a message when the context is lost.

Try this

  • Desktop first. For heavy scenes, a recent Chrome or Edge on a machine with a discrete GPU is most reliable.
  • Update the browser and turn off strict extensions that block WebGL.
  • Mobile. Large splats use simplified paths on small devices; if it fails, open the same link on a PC.
  • Reload once. A single full refresh after the tab sits idle can clear a bad GL state.

If nothing loads after these steps, note your browser version and any on-screen error and contact support with the share token (not your password) for investigation.

TECHNOLOGY

COMPANY

LEGAL

© 2026 Volugraph Ltd.
Volugraph Limited is a company registered in England and Wales (No. 17099702).
Our registered address is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

SUPERSPLAT v2.24.3
panel.scene-manager
panel.scene-manager.transform
panel.scene-manager.transform.position
panel.scene-manager.transform.rotation
panel.scene-manager.transform.scale
panel.view-options
panel.view-options.colors
panel.view-options.tonemapping
panel.view-options.tonemapping.linear
panel.view-options.tonemapping.linearpanel.view-options.tonemapping.neutralpanel.view-options.tonemapping.acespanel.view-options.tonemapping.aces2panel.view-options.tonemapping.filmicpanel.view-options.tonemapping.hejl
panel.view-options.fov
panel.view-options.sh-bands
panel.view-options.fly-speed
panel.view-options.centers-size
panel.view-options.centers-gaussian-color
panel.view-options.outline-selection
panel.view-options.show-grid
panel.view-options.show-bound
panel.view-options.show-camera-poses
panel.colors
panel.colors.tint
panel.colors.temperature
panel.colors.saturation
panel.colors.brightness
panel.colors.black-point
panel.colors.white-point
panel.colors.transparency
panel.mode.centerspanel.mode.rings
NESW3060120150210240300330HDG 135° SEBRG —
North not set. Align in the editor.
XYZ
Radius
X
Y
Z
Pinned RFIsSelect the RFI tool, then click the splat surface to place a pin. Add title, notes, and optional image URL.
Title
Description
Image URL (optional)
30 fps
1 fps6 fps12 fps24 fps30 fps60 fps
0
7
14
21
28
35
42
49
56
63
70
77
84
91
98
105
112
119
126
133
140
147
154
161
168
175
0
panel.splat-data.log-scale
panel.splat-data.show-all
status-bar.splats0
status-bar.selected0
status-bar.locked0
status-bar.deleted0
popup.export.type
popup.export.html
popup.export.htmlpopup.export.package
popup.export.animation
popup.export.loop-mode
popup.export.loop-mode.repeat
popup.export.loop-mode.nonepopup.export.loop-mode.repeatpopup.export.loop-mode.pingpong
popup.export.background-color
popup.export.fov
popup.export.compress-ply
popup.export.sh-bands
popup.export.iterations
popup.export.filename
Splat centres only — not a dense survey cloud.
Requires at least one boundary polygon.
popup.publish.to
popup.publish.title
popup.publish.description
popup.publish.override-model
popup.publish.override-animation
popup.export.background-color
popup.export.fov
popup.export.animation
popup.export.loop-mode
popup.export.loop-mode.repeat
popup.export.loop-mode.nonepopup.export.loop-mode.repeatpopup.export.loop-mode.pingpong
popup.render-image.preset
popup.render-image.resolution-current
popup.render-image.resolution-currentHDQHD4Kpopup.render-image.resolution-custom
popup.render-image.resolution
popup.render-image.transparent-bg
popup.render-image.show-debug
popup.render-video.resolution
1920x1080
960x5401280x7201920x10802560x14403840x2160
popup.render-video.format
MP4
MP4WebMMOVMKV
popup.render-video.codec
H.264
H.264H.265/HEVC
popup.render-video.frame-rate
30 fps
12 fps15 fps24 fps25 fps30 fps48 fps60 fps120 fps
popup.render-video.bitrate
High
LowMediumHighUltra
popup.render-video.frame-range
popup.render-video.portrait
popup.render-video.transparent-bg
popup.render-video.show-debug
POPUP.SHORTCUTS.TITLE
popup.shortcuts.navigation
Shift + Fpopup.shortcuts.reset-camera
Fpopup.shortcuts.focus-camera
Vpopup.shortcuts.toggle-control-mode
popup.shortcuts.camera
W / A / S / Dpopup.shortcuts.fly-movement
Q / Epopup.shortcuts.fly-vertical
Shiftpopup.shortcuts.fly-speed-fast
Altpopup.shortcuts.fly-speed-slow
popup.shortcuts.show
Tabpopup.shortcuts.cycle-render-mode
Mpopup.shortcuts.toggle-overlay-mode
Gpopup.shortcuts.toggle-grid
Hpopup.shortcuts.lock-selected-splats
Shift + Hpopup.shortcuts.unlock-all-splats
popup.shortcuts.selection
Ctrl + Apopup.shortcuts.select-all
Ctrl + Shift + Apopup.shortcuts.deselect-all
Ctrl + Ipopup.shortcuts.invert-selection
Deletepopup.shortcuts.delete-selected-splats
Shiftpopup.shortcuts.add-to-selection
Ctrlpopup.shortcuts.remove-from-selection
popup.shortcuts.tools
1popup.shortcuts.move
2popup.shortcuts.rotate
3popup.shortcuts.scale
Rpopup.shortcuts.rect-selection
Lpopup.shortcuts.lasso-selection
Ppopup.shortcuts.polygon-selection
Bpopup.shortcuts.brush-selection
Opopup.shortcuts.flood-selection
Ctrl + Epopup.shortcuts.eyedropper-selection
Escpopup.shortcuts.deactivate-tool
Shift + Cpopup.shortcuts.toggle-gizmo-coordinate-space
[ ]popup.shortcuts.brush-size
popup.shortcuts.playback
Spacepopup.shortcuts.play-pause
,popup.shortcuts.prev-frame
.popup.shortcuts.next-frame
<popup.shortcuts.prev-key
>popup.shortcuts.next-key
Enterpopup.shortcuts.add-key
Shift + Enterpopup.shortcuts.remove-key
popup.shortcuts.other
Ctrl + Zpopup.shortcuts.undo
Ctrl + Shift + Zpopup.shortcuts.redo
Ctrl + Dpopup.shortcuts.toggle-data-panel
Ctrl + Tpopup.shortcuts.toggle-timeline-panel
About
SuperSplatv2.24.3
PCUIv5.8.0(1da12e8)
PlayCanvasv2.17.1(b60756b)